Inbound Activities    -   Outbound Activities

We are leaders in the contact centre business, using Telephone, Fax, SMS, Skype, and targeted, non-spamming e-mail technologies to deliver a full range of both inbound and outbound contact centre services and consultancy to a full range of companies, organizations, and existing call centres.
We help to make your business more profitable by building sales, providing exceptional customer care, and building the value of your brand through effective communication, including:

Contact Centre Operations and Management
Consultancy Services
Business support, including Data Cleansing and Market Research
Outbound Sales Programs
Inbound Customer Service and Fulfilment Programs
Customized Program and Campaign Development


Our services can be integrated into virtual marketing and business development programs, effectively and cost-efficiently. We have MULTI-LINGUAL CAPABILITY, a unique facility that is simply not available anywhere else. We can help you reach your market in a multitude of Asian (including Thai, Chinese, Korean, and Japanese), and Western languages, making your options for sales and marketing just that much better. You can interact with the world through us. Give us a call or send us an email to see how we can help to improve your bottom line

SALES

call centre setup    •   turbo-charge existing call centre   •    in/outbound call centre services

We are focused on delivering tangible, bottom-line results by working closely with our clients to understand their business and objectives, then utilizing our skills to deliver profitable outcomes in a timely and cost-effective manner.
We adopt a holistic approach, firstly understanding the client's objectives and then reviewing the programs they currently have in place. From there, we assess the best way forward to meet the objectives and suggest modifications to existing programs or craft new solutions. This may incorporate superior training with top-level management and tracking processes, culminating with highly efficient and descriptive auditing systems that clearly present the results.
Our software has been selected to provide the highest level of data capture, providing the ability for supervisors to conduct remote call monitoring, and facilitating the back-end operations of quality control & reporting. Want to look like a marketing superstar? Our gurus will tailor a program to meet the most demanding requirements of any sales and marketing campaign while keeping that smile on the CFO's face.

Custom Programs

  • Lead Qualification
  • Traffic Generation
  • Appointment Scheduling
  • Market Research
  • Data Cleansing
  • Referral generation and follow-up 
  • Database Cleansing/Development
  • Tele-Marketing
  • Order-Taking
  • Reservations
  • Marketing program support
  • Accepting Payment
  • Technical Support
  • Fulfillment support
  • Nominations and referrals
  • Up-selling
  • Tele-sales
  • Tele-Marketing
  • Activation Call
  • Subscription Sales
  • Event marketing
  • Accepting Payment 
  • Welcome Calls
  • Up-Selling
  • Cross-Selling
  • Subscriptions
  • Re-activation 
  • Membership Programs

CallCentreGuru offers both direct marketing and telemarketing services, effectively integrating Outbound sales with inbound activities to form a complete suite of Business-to-Business (B2B) and Business-to-Consumer (B2C) applications, covering all phases of the sales cycle.

We have the experience and expertise to think outside the box and bring a unique perspective to the table. Give us a call or send us an email to discuss your specific objectives and let us create a program for you that is tailored to suit your unique requirements. 



DATA MANAGEMENT

 In today's business environment it is easy to have thousands of contacts and loads of data. The question is, how much of all that information is accurate? Call Centre Guru’s Data Management services can help you turn all that information into Productive, accurate data.

Data Cleansing


Say goodbye to "Garbage in, Garbage out" - Call Centre Guru data cleansing services will transform your tired old database into a polished and powerful marketing tool with current and updated details. Our phone database cleansing delivers quick, accurate, comprehensive results and effectively verifies or elicits accurate customer contact information.


Data generation

Call Centre Guru can assist you in developing your database by following up leads, reviewing old databases, and creating new databases using a variety of data collection methodologies.

MARKET RESEARCH

Call Centre Guru offers effective, credible, and independent first-generation market research across the Kingdom. Our specialization is in after-sales customer research to help you identify the dos and don'ts for further campaign analysis. With our unique probing technique, we guarantee to deliver you the most efficient raw data to analyze and report.
Our team employs strict quality control procedures to deliver quality results and effectively verifies or extracts customer contact information Our services include:

  • Computer Assisted Telephone Interview
  • Invite respondents for focus group
  • Customer Satisfaction Survey, Quality Survey 

Not all words are created equal, and scripting is an essential component in delivering the message to the target audience in a way that will get them to act. Call Centre Guru has offers tremendous expertise
in crafting the scripts that make your people more successful. 

EFFECTIVE RESOURCE ALLOCATION

Consultancy

  • Subscriptions
  • Re-activation
  • Lead Qualification
  • Traffic Generation
  • Appointment Scheduling
  • Referral generation and follow-up 
  • Promotion Hotline
  • Renewal/retention/repeat  

GURU@callcenterguru.com   

CONTACT CENTER SETUP

Thinking of developing a contact centre? Our expert team will help you get a fully functional operation set up that will maximize your resources by providing strategic input on:

• site selection
• facility design
• equipment selection
• software selection
• database development & implementation
• construction
• operations
• training
• auditing/reporting

CAMPAIGN PLANNING AND MANAGEMENT


Solid planning and top-class management are the key elements in any marketing plan. Make us a part of your planning process - before you commit to a marketing program and budget, find out what a Contact Centre can offer in helping you execute your plans and achieve your goals. 

SETUP   MANAGEMENT  RECRUITMENT  TRAINING

Properly integrated into the overall business development plan, Outbound Sales Programs can be highly profitable, generating significant incremental income. Call Centre Guru serving as an outsourced sales team to be directed to specific tasks.


 Membership Program Development

Have a great idea or product and want to start your own membership program without setting up your own call centre? We have the expertise to help you set it up and run it for you. This includes pricing, benefits and conditions, discounts, card design and sourcing, artwork, membership pack, database development, marketing strategy and programs, etc. - a full turnkey system.

Event Marketing

Organizing an event that needs promotion to sell tickets? Call Centre Guru can serve as an outsourced sales agency, with our trained staff making sales calls and confirming guest lists. Other examples of Outbound Sales Programs are limited only by your imagination and include:

Avoiding the "Black Hole" of lost, discarded or mishandled data is crucial to measuring and evaluating results and effecting change aimed at improvement. Avoiding the Black Hole starts with the development of an efficient
back end, right from the very start. 

BACK END OPERATION PROCESS PLANNING & MANAGEMENT

QUALITY CONTROL MONITORING & MANAGEMENT.

Inbound Services & Fulfillment

  • Lead Qualification
  • Traffic Generation
  • Appointment Scheduling
  • Market Research
  • Data Cleansing
  • Referral generation and follow-up 
  • Database Cleansing/Development
  • Promotion Hotline
  • Renewal/retention/repeat 
  • Customer Care
  • Renewal/retention/repeat

TURO-CHARGING EXISTING CALL CENTRES.

Call Center GURU

  • Promotion Hotline
  • Renewal/retention/repeat 
  • Customer Care
  • Renewal/retention/repeat 


Ensuring that you are getting value for money is essential. We have developed processes that ensure full accountability in the form of internally-generated reports that clearly state the results that are being achieved. 

Ensuring results and value is achieved through ongoing, diligent efforts in both monitoring and management, which acts as a feedback loop by which to undertake constant improvement

CUSTOMER CARE

There is nothing like good customer care to build brand recognition and reputation, as a satisfied customer generates the all-important trusted referral to his or her contact group. From serving as an outsourced customer service agent to a trained market researcher, a well-organized, planned and executed inbound Customer Service operation is invaluable to the long-term growth of your business.


Here are some examples of how Call Centre Guru can help you improve your Customer Service, enhance your bottom line through client retention, and gain valuable market research and insight into the preferences of your customers:

Appropriate levels of staffing and comprehensive training are necessary to make any campaign work effectively, Call Centre Guru has exceptional credentials in both areas, making your Call Centre efficient and skillful. 

Business Support Services

  • Customer Care
  • Product Recall
  • Scheduled Follow-up
  • Next product launch

AUDITING/REPORTING

We make your existing call centre more productive, more efficient and more profitable. Call Centre Guru can manage and operate your call centre for you on a contract basis.

Call us for details

  • Direct Response Handling
  • Information/ Services Request Line
  • Dealer Location
  • Database Cleansing/Development
  • Market Research
  • Members services
  • Sales Force Support 

BRANDING

Outbound Sales Programs

EFFECTIVE SCRIPTING AND TSR TRAINING PROGRAM.

  • Tech support
  • Customer support
  • Activation Call
  • Subscription
  • Accepting Payment
  • Welcome Calls
  • Up-Selling /Cross-Sellin
  • Direct Response Handling
  • Information/ Services Request Line
  • Dealer Location
  • Database Cleansing/Development
  • Market Research
  • Members services
  • Sales Force Support 
  • Customer Care
  • Product Recall
  • Scheduled Follow-up
  • Next product launch